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Ann Arbor,
Mich. Integrated Behavioral Health (IBH) has selected BlueThread
Technologies, Inc, a leading provider of Microsoft Office SharePoint
Server-based enterprise content management (ECM) solutions and
K2 software for process-driven applications, to improve operational
efficiency and optimize claims processing.
IBH processes behavioral health and EAP claims
for 20 of the Fortune
100 companies, 6,000 mid-to-small-sized employers and manages
more than 1.5 million covered lives in the United States. The
now-deployed implementation has enabled IBH to process most claims
within 24 hours and exceed service-level agreements (SLAs) with its
members.
When IBH began its search for comprehensive ECM
software, the company required a comprehensive
solution that could give it the processing power
and flexibility mandated by America’s largest healthcare
insurers. After reviewing solutions from traditional ECM vendors,
IBH partnered with BlueThread Technologies (BlueThread), a leading
provider in Microsoft Office SharePoint Server-based ECM solutions.
Working with the skilled IT group at IBH, BlueThread
deployed its SmartDesk desktop and K2 solution
to maximize IBH’s productivity,
lower cycle times and improve customer service levels. “We
have an unbelievable problem-solving tool,” said Doug Miller,
IBH Director of Information Systems. “The solution provides
the flexibility to allow our company to problem solve and dynamically
change processes as needed, and we now know the status and location
of every piece of work and content. All of the necessary paperwork
is immediately available to case workers and processed with nationally
established professional protocols.” Miller continues, “SharePoint,
SmartDesk and K2 has not only changed the way IBH does business…it
has become the only way we do business."
“Health plans are under unprecedented market pressure to improve the
consumer experience and provide better responsiveness when processing claims,” said
Dennis Schmuland, M.D., U.S. health plan industry director, Microsoft Corp. “SmartDesk
from BlueThread is a great example of how health plans can take full advantage
of the built-in ECM capabilities of Microsoft Office SharePoint Server, along
with its familiar, easy-to-use and widely supported platform, to quickly solve
some of their most critical business issues.”
Prior to implementing the BlueThread solution, IBH had large backlogs,
hundreds of file cabinets full of client charts, and its business
was growing rapidly. Since deploying SmartDesk, IBH's operations
have doubled without adding full-time employees and now processes
most claims within a single day. Ed Bosanac, Dr.P.H., Office of the
President, said, “The BlueThread/ SharePoint Server solution
has allowed IBH to work more efficiently, more accurately and permitted
our company to capitalize on leading edge technology. The bottom
line is that the solution BlueThread brought to the table improves
IBH’s position in the market place.”
About Integrated Behavioral Health (IBH)
Located in Costa Mesa, CA, IBH is one of the
leading managed care providers of mental health services in the
Country. IBH has a complete network of providers, care managers
and customer service agents providing behavioral health services
and claims payment for its customers. IBH competes with the
country’s largest managed healthcare companies and differentiates
itself on the service it provides to its employer groups and members.
IBH operations efficiently process behavioral health and EAP
claims for 20 of the fortune 100 companies, 6000 mid-to-small
sized employers and manage more than 1.5 million covered lives
in the US.
About BlueThread Technologies Inc.
BlueThread, Inc. (www.bluethreadinc.com)
is an Ann Arbor, Michigan-based company that specializes in integrated
Enterprise Content Management (ECM) solutions that provide tangible
business benefits. A Microsoft Value Added Partner, BlueThread
specializes in the financial services and insurance industries.
BlueThread principals, are experts in many technology and project
management disciplines, and have successfully implemented over
250 ECM systems over the past 20 years for some of America's largest
companies. |
